Our customer profile consists of clients with the following infrastructure profile:
- Existing infrastructure that is within its capital life: In this case, the customer is looking to rollout additional IVR applications or continue with moves, adds and changes (MACs) as part of ongoing business support.
- Existing infrastructure that is end of life: In this case, the customer is looking to -
- Extend support on the existing infrastructure by deploying additional applications to support business initiative within the existing infrastructure.
- Eventually migrate or upgrade to the next generation IVR platform.
Pulse's professional service team has ample expertise in fulfilling projects that fit the aforementioned profiles.
Solution Profile:
- Business Analysis - Evaluation and Assessment
- Contact center optimization
- Project co-ordination
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- IVR/Speech development and deployment
- Computer telephony integration (CTI)
- Backend – development and integration
- Reporting and analysis
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- MAC - Moves, Adds and Changes
- 24 x 7 support
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Functions:
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- Post Implementation Review & Maintenance
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